Frequently Asked Questions

Book a Consultation page for general pricing. We strive to provide flexible options to suit various budgets and goals.', open: false }, { question: 'What payment methods do you accept?', answer: 'We accept a variety of payment methods for your convenience, including major credit cards (Visa, MasterCard, American Express), bank transfers, and certain digital payment platforms. All payment details will be provided during the booking process. We prioritize secure transactions to protect your financial information.', open: false }, { question: 'Do you offer refunds or cancellations?', answer: 'We understand that plans can change. Our cancellation policy allows for a full refund or rescheduling if you notify us at least 24 hours in advance of your scheduled appointment. Cancellations made less than 24 hours before the appointment may incur a cancellation fee. For package deals, specific terms apply and will be outlined in your agreement. Please contact us directly for any changes or concerns.', open: false } ], 'preparation': [ { question: 'How should I prepare for my first nutrition consultation?', answer: 'To make the most of your first consultation, we recommend preparing a few things in advance. This includes keeping a food diary for 3-5 days prior, noting down everything you eat and drink, along with times and any symptoms. Also, prepare a list of any medications or supplements you are currently taking, relevant medical history, and a clear idea of your health goals and expectations. This information helps us create a more accurate and effective plan for you.', open: false }, { question: 'Do I need to bring any medical records?', answer: 'While not always strictly necessary for the initial consultation, bringing any recent blood test results, diagnostic reports, or a list of medical conditions can be incredibly helpful. This allows us to gain a deeper understanding of your physiological state and tailor recommendations that are safe and effective, especially if you have existing health concerns. If you are unsure, feel free to ask us before your appointment.', open: false }, { question: 'What if I have dietary restrictions or allergies?', answer: 'It is absolutely crucial to inform us of any dietary restrictions, allergies, intolerances, or ethical food choices (e.g., vegan, vegetarian) you may have. Our personalized plans are meticulously designed to accommodate all your specific needs, ensuring your safety, comfort, and adherence to your values. We will work closely with you to create delicious and nutritious meal options that respect all your requirements.', open: false } ], 'online-services': [ { question: 'Are online consultations as effective as in-person ones?', answer: 'Yes, online consultations are highly effective and offer the convenience of receiving expert nutritional guidance from anywhere. We use secure video conferencing platforms to ensure a private and comfortable experience. The structure and content of online sessions are identical to in-person ones, allowing for comprehensive assessments, personalized planning, and effective coaching. Many of our clients find online consultations to be a flexible and efficient way to achieve their health goals.', open: false }, { question: 'What technology do I need for online consultations?', answer: 'For online consultations, you will need a reliable internet connection, a computer, tablet, or smartphone with a webcam and microphone. We typically use popular and user-friendly video conferencing applications, and we\'ll provide you with clear instructions and a link before your session. No special software installations are usually required beyond what you might already have for video calls.', open: false }, { question: 'Can I access resources and meal plans online?', answer: 'Yes, all our clients receive access to a secure online portal or via email where they can view their personalized meal plans, educational resources, progress trackers, and communication tools. This digital access ensures you have all the information you need at your fingertips, making it easier to follow your plan and stay organized throughout your wellness journey with NutriLife Indonesia.', open: false } ] }, toggleFaq(category, index) { this.faqs[category][index].open = !this.faqs[category][index].open; } }" class="space-y-8">